Privacy Policy for ChatEllis

Last Updated: August 27, 2025

Welcome to ChatEllis ("we," "us," or "our"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI companion service (the "Service").

Please read this Privacy Policy carefully. If you do not agree with the terms of this privacy policy, please do not access the service.

1. Our Privacy Promise

Our core philosophy is that your conversations are private and belong to you. We have designed our systems from the ground up to protect your privacy.

• We do not train our AI models on your personal conversations. Your AI companion learns about you to create a better experience, but we do not use your data to train our general AI models.
• We cannot read your conversations. Your conversations are stored securely, and our team does not have access to them.
• We do not sell your data. We will never share or sell your data to third parties for marketing or any other purposes.
• You are in control of your data. You can download your conversation history and delete your account and all associated data at any time.

2. Information We Collect

We collect the following types of information:

a. Personal Data

• Account Information: When you create an account, we collect information such as your email address and a password.
• Conversation History: We store your conversations with your AI companion to provide the "memory" feature that allows your companion to remember past interactions. This data is stored securely and is not accessible by our team.

b. Usage Data

We may collect information about your access to and use of the Service, such as:

• The dates and times you access the Service.
• The features you use.
• Your device type and operating system.

This information is used to improve the Service and is not linked to your personal conversations.

3. How We Use Your Information

We use the information we collect in the following ways:

• To provide and maintain our Service: This includes creating your account, providing you with your AI companion, and enabling the memory feature.
• To improve our Service: We use aggregated and anonymized usage data to understand how our users interact with the Service and to make improvements.
• To communicate with you: We may use your email address to send you important information about your account or our Service.

4. How We Protect Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Your Data Rights

You have the following rights with respect to your data:

• Right to Access: You can request a copy of your conversation history at any time.
• Right to Deletion: You can delete your account and all associated data at any time from within the application.
• Right to Rectification: You can update your account information at any time.

6. Children's Privacy

Our Service is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@mail.chatellis.com.